FAQ

Frequently Asked Questions

Q: What is a Social Network Disclosure?
A: 

The owners of this Rewards Program agree to not directly compensate individuals participating in the Rewards Program for specific content that they may choose to share on their individual social media accounts, including: Facebook, Twitter, Google Plus and others. Individuals that choose to share content from this Rewards Program either through the Rewards Program or directly do so on an entirely voluntary basis, and have acknowledged by using this Reward Program site and by participating in the Rewards Program that they will not be compensated for any specific postings that they may choose to share. This is to ensure compliance with: Facebook, Twitter, Google and other approved social networks that are part of the Rewards Program. Users should review the terms of all approved social networks as part of participating in the Rewards Program.

Q: What is a Federal Trade Commission Disclosure?
A: 

The Federal Trade Commission, under their revised Endorsement Guidelines require the disclosure of affiliate relationship and material connection for individuals posting content where they may be materially compensated. This disclosure is hereby provided. Although we do not directly compensate individuals in any manner for individual content promotions or postings, individuals that sign up for the Rewards Program in general may receive compensation in the form of coupons, discounts, contest entries for prizes, and other incentives. Please note that these incentives are provided solely as part of a larger rewards program and user participation is done so voluntarily. In addition a user is not required to create positive posts/shares/tweets, etc. in order to earn points. Additionally, daily opportunities to earn points are capped.

Q: How do I get started?
A: 

How to Register: To participate, simply click the ‘Register’ navigation link and follow the step-by-step process. During the process you will create a rewards program (“Rewards Program”) profile by either providing certain information such as your email address or logging in with your Facebook account.

Connecting Accounts: If you choose to connect your social media account(s) to your Rewards Program profile, you can do so after registration. Connecting your social media account(s) is not required to participate. If you do choose to connect your social media account(s) simply click or swipe (if in a mobile environment) the connect button from the not-connected red state to the connected green state. You will be redirected to the social media account you wish to connect. You can also connect your social media account(s) later through your ‘Dashboard’ or ‘Settings’ section. Connecting your social media account(s) to your Rewards Program profile will allow you to earn more points and tokens on approved activities. You can connect only one (1) personal social media account (i.e. Facebook account) to a Rewards Program profile. You cannot connect the same personal social media account(s) to multiple different Rewards Program profiles.

Inviting Friends: You can choose to invite your friends to join the Rewards Program. You can email, share on Facebook or Tweet out invites. You will notice a personal ‘Invite’ link, this link is tied to your Rewards Program profile. If someone you invited registers through your link, you may earn additional points, if applicable. You can also skip this step and invite friends later through the ‘Activities’ section or using your personal invite link.

Your Dashboard: This section can be found by hovering over your Rewards Program profile picture in the top right section of your navigation bar or by clicking the three-line navigation element when viewing on a mobile device. In your ‘Dashboard’ you can see what approved social media networks you have connected, how many daily activities you can complete per Rewards Program and social media network, activity limits and how many points each activity is worth. Clicking the ‘GO’ button on each network will take you to the respective ‘Activities’ section where you can see more details on approved activities. Some activities have a daily limit of three (3) maximum per day (e.g., tweets, retweets, Instagram posts, comments, Facebook activity, etc.). Once you reach the daily maximum of any of these activities you will not earn additional points for your activity that day. The limit will reset at 12:00 a.m. Central Standard Time. Other activities have no daily limits (e.g., visiting Facebook timeline from the Activities section or visiting the Fox Sports website) and some activities are one-time events (e.g., connecting accounts or following approved social media networks). These can be found on the ‘Scorecard’ in your ‘Dashboard’ or in the ‘Activities’ section of your Rewards Program profile. In the ‘Activities’ section you will find the ‘Scorecard’ button or icon for each Rewards Program and social media network that will reveal the same ‘Scorecard’ from your ‘Dashboard’. In the mobile or some tablet environments the ‘Scorecard’ will be the first icon in the top row of icons. Tapping the icon will open the ‘Scorecard’ or the respective network. In your ‘Dashboard’ you will find your Rewards Program profile summary showing your avatar, daily activity limit count showing how many activities you have left in the day from the Daily Activity Limits and which social networks you have connected (a connected account icon will be highlighted, a non-connected account icon will be greyed out). You will also find your point total, your token total and how many points until your next token.

Your ‘Settings’: This section can be found by hovering over your Rewards Program profile picture in the top right section or by clicking the three-line navigation element when viewing on a mobile device. In mobile environments you may need to tap on your Rewards Program profile image to see additional navigation elements like your ‘Dashboard’, ‘Profile’, ‘My Rewards’, ‘Settings’ and ‘Sign Out’. In your ‘Settings’ you can edit your avatar, username, email subscriptions, gender, favorites and contact information (make sure to fill this section out to ensure we can contact you if you win a promotion or redeem an item in the ‘Rewards’ store). You can also reset your password, hide your social media account information or hide your Rewards Program profile so other users can’t see it. You can also manage your email subscriptions. You can also easily manage your social media connections.

Your Rewards Program Profile: You can find your Rewards Program profile info in the ‘Profile’ section. This section can be found by hovering over your Rewards Program profile picture in the top right section or by clicking the three-line navigation element when viewing with a mobile device. In this section you will find an avatar, daily activity limit counter showing how many activities you have left in the day and which social networks you have connected (a connected account will be highlighted, a non-connected account will be ‘greyed’ out). You will also find your point total, your token total and how many points until your next token. In this section you will see a feed of your activity. The feed shows the activities you have completed, the date, time the activity was registered and which of these activities awarded you points (if applicable). This section allows you to verify that your activities were catalogued and that you received approved points.

The Activity Section: In the ‘Activity’ section you will find a breakdown for approved social media accounts and activities for each Rewards Program and social media network. You can view each network’s approved activities by clicking on the respective navigation element or the smaller icons that represent each network. The first navigation elements or icon is the ‘Scorecard’ that will show you limits, activities and points per network. You can click this feature on and off to refresh yourself with the activity limits and points. You can also find the ‘Scorecard’ in your ‘Dashboard’. As an example, the Twitter section will have approved hashtags and usernames you can Tweet for points in addition to accounts you can follow for points. ‘Tiles’ that will have the Twitter username, images and a follow button represent the approved Twitter accounts. You will find all the networks, accounts, activities, limits and points for approved social media activities, official websites, purchases, special programs and more in this section.

Q: What are points and tokens and how to I get them?
A: 

Points are what you earn for completing activities. They also are the element that determines your status on the ‘Leaderboards’ or in certain ‘Contests’ (if applicable) that may be found in the ‘Promotions’ section. Your official points will stay with your Rewards Program profile to show your status on the All-Time Leaderboards. Contest Leaderboards or Timed Leaderboards may be deleted at the end of the contest or timed event.

Tokens are what you redeem to enter promotions or redeem store items in the ‘Rewards’ store. You lose your tokens if you redeem them for entry into a promotion or for a ‘Rewards’ store item. More tokens can be earned by gaining more points through completing additional activities. There is a points-to-token ratio and you can see how many more points you need until your next token in your ‘Dashboard’ or ‘Profile’ page. Currently the points-to-token ratio is 1,000 points for 1 Token.

Q: How can I earn points and tokens?
A: 

Once you have registered for a Rewards Program profile you can earn points and tokens in a few ways.

The ‘Activities’ section will showcase all the networks that you can earn points and tokens from. The ‘Scorecard’ in each network will help guide you on available activities, daily limits and the total points earned for each activity.

Social Media Networks: By interacting with the approved social media networks you can earn points and tokens. You can find the approved social media networks, approved activities, accounts, points awarded and limits within the ‘Scorecard’. The ‘Scorecard’ can be found in your ‘Dashboard’ or the ‘Activities’ section of your Rewards Program profile. Points may take up to 24 hours to post to your Rewards Program profile. Please see details for each social network below.

Answering polls, trivia questions, entering codes and other engagement elements will also earn you points. These will typically be on the home page or the 'Game Day Challenge' section of the Rewards Program site.

Online Site Visits: You can find the approved sites in the ‘Activities’ section of your Rewards Program profile. You can earn points by simply clicking the link or image to visit these approved sites.

Inviting your friends: You will find an ‘Invite Your Friends’ image and link in the ‘Activities’ section. This link is tied to your Rewards Program profile. If someone you invited registers through your link, you will earn additional points.

Checking in (if applicable): You can earn points for checking into approved locations and events on approved check-in networks. If there are multiple options to check-in you will only receive points for one check-in.

To stay up to date on all the ways you can earn points and tokens be sure to visit the homepage of the Rewards Program site, check out the slideshow and banners, monitor the ‘Activities’ section, watch social feeds and check your email for announcements and updates.

Q: Will points, tokens and/or the Rewards Program expire?
A: 

Yes it is possible that points, tokens and/or the Rewards Program may expire.

Q: Do I have to connect my social media accounts to participate?
A: 

No. You can earn points by visiting approved sites, taking polls, entering codes, answering trivia questions and participating in special points programs and more that do not require connecting your social media account(s) to your Rewards Program profile.

Q: If I liked or followed an account prior to registering will I still get points?
A: 

Yes. As long as you connect the corresponding social media network to your Rewards Program profile, your existing likes/follows will be counted. You do not need to unlike/unfollow and re-like/re-follow the accounts. This may take up to 48 hours to show on your ‘Profile’ page.

Q: What activities have to originate from the Rewards Program site for points?
A: 

Some activities require you to start/originate the activity from the Rewards Program site.

These include earning points for signing up, connecting your social media account(s) to your Rewards Program profile, inviting friends to join, visiting approved sites in the ‘Activities’ section, taking a poll, entering a special code and visiting an approved Facebook timeline.

Other activities do not require you to start at the Rewards Program site to earn points or capture activity. This includes liking a Facebook page or liking or commenting on posts. It also includes following a Twitter account, tweeting, retweeting, mentioning users or using hashtags. Following an Instagram account, commenting on an Instagram photo or using a hashtag on Instagram also do not require you to start from the Rewards Program website. You can interact with official social media networks on any device and we will be able to track your activity as long as your social media account(s) are properly connected to your Rewards Program profile.

Q: I have completed the activities but I did not earn points right away. Why is that?
A: 

Your security settings may affect your ability to earn points. For example, if your Twitter account is set to private we cannot award points for your activity. We also cannot award points if your Facebook privacy settings are not set to public for shares, likes or comments. You will need to make your posts ‘public’ in order to earn points for them. Posts that are shared privately, in messages, in groups, or on a friend’s timeline are considered non-public posts and may not be counted.

Sometimes there is a delay in points showing up on your Rewards Program profile. Points can take longer than 24 hours to appear depending on the social network and usage. You can verify that your activity has been counted in your ‘Profile’ section.

Changing your password, email or username on your connected social media account(s) may also require you to ‘Re-Connect’ your social media account(s) to your Rewards Program profile. In addition Facebook requires your connection to the Rewards Program be updated every 30 days so if you haven't reconnected your Facebook account in a while please do so.

Another reason your points might not be showing up is because you met your daily activities limit. Each day you have a limit on the number of activities you can complete for points. You can find the daily limit information in your ‘Dashboard’ or ‘Profile’ sections. Once you have met your daily limit, you will not be awarded points or tokens for any more activities that have limits you complete that day. Your activities do not roll over to the next day. Your daily activities limit will restart at 12:00 a.m. Central Standard Time.

We promote authentic interaction and gaming or spamming the Rewards Program may result in no points being awarded, removal of points and tokens, removal from a promotion, removal of a redeemed ‘Rewards’ store item(s) or elimination of your profile from the Rewards Program. Please read the answer to the question below for some helpful hints on gaming and spamming.

Q: What is gaming or spamming?
A: 

Gaming or spamming the Rewards Program will result in no points being awarded, removal of points and tokens, removal from a promotion, removal of a redeemed ‘Rewards’ store item or elimination of your profile from the Rewards Program.

If a Rewards Program profile with the purpose of gaming or spamming the Rewards Program is found, it will be reviewed to determine the appropriate outcome. Gaming and spamming the Rewards Program may include but are not limited to the following: opening up a fake social media account, rapid-fire engagement, posting items with the intent to game the Rewards Program or that have no relevance to the Rewards Program and creating or using fake email addresses.

Q: What is considered inappropriate content?
A: 

Please refer to the Terms of Use.

Q: How do I purchase an item from the 'Rewards' store?
A: 

You can redeem tokens to purchase an item from the ‘Rewards’ store.

The ‘Rewards’ store functions like a typical online store. If you have enough tokens you can redeem them for items in the ‘Rewards’ store. Once you redeem your tokens for an item those tokens will be deducted from your Rewards Program profile. You will not lose your points or status on the Leaderboard, just your tokens. Once you have completed an order you should receive an email verification of the order. If the order is an online coupon, the email will include a link and the coupon code to use. If your item needs to be shipped, you should receive the item within 4-6 weeks unless the item states otherwise. You will also find a catalog of the items you have purchased in your ‘My Rewards’ section. Some ‘Rewards’ store items will limit the quantity that can be purchased by a user. Even if you have enough tokens, you will not be able to purchase an item beyond the limit restriction.

Q: How do I enter a promotion?
A: 

In the ‘Promotions’ section you may find various different types of promotions, such as sweepstakes, contests, and first come first serve promotions. The promotions will offer entrants an opportunity to win a prize. Depending upon the type of promotion, and if required by law, a unique set of official rules will govern the entire operation of the promotion and will disclose all information relating thereto, including but not limited to, “How to Enter,” “Eligibility,” “Prize Information,” etc. Please be sure to read the Official Rules associated with each promotion prior to entering.

Q: If I have a question or support issue what should I do?
A: 

If you have a question about the Rewards Program, points, tokens, your profile, etc. please use the ‘Contact Us’ link in the Footer Navigation or use the ‘Ask a Person’ contact us link in the FAQ’s. We will do our best to respond.

If your question can be answered in the FAQ’s, you may not receive an immediate response so please read through the FAQ’s in detail before submitting a question.

Q: Are there special items to consider when using Facebook?
A: 

Yes. You must connect your Facebook account to your Rewards Program profile in order to earn points for approved Facebook activities.

Facebook privacy settings. If your privacy settings are set to private we may not be able to give you credit for your activity. In your ‘app’ setting in your Facebook profile please make sure the app visibility is set to ‘Public’ or ‘Friends’. Any other settings like ‘Only Me’, ‘Custom’ or ‘Friends of Friends’ may result in you not receiving points. Please also make sure the ‘app’ shows we can access posts in your News Feed. In addition Facebook requires users to refresh their connection to the app every 30 days so please make sure to re-connect your Facebook profile to the Rewards Program app to ensure proper points are being awarded and your Facebook application authorization has not expired.

A Facebook Timeline visit must be initiated from the Activities feed by clicking on the approved Facebook image/link on each Facebook Tile. You will not get credit by visiting the Facebook page unless you come to the Rewards Program site and click on one of the approved Facebook tiles.

Facebook Page ‘Likes’ and ‘Shares’. Due to Facebook policy you will not receive points for your Facebook Page ‘Likes’ and ‘Sharing’.

If you change your email or password on your Facebook page you will need to disconnect and reconnect the Facebook Application in your Rewards Program ‘Settings’ or your ‘Dashboard’. You may also need to disconnect and reconnect if you have not used your Facebook account to interact with the approved Rewards Program Facebook account(s) in over a month as the Facebook token may have expired.

Facebook posts may take up to 24 hours to process. You can verify what activities were awarded points in your ‘Profile’.

Q: Are there special items to consider when using Twitter?
A: 

Yes. You must connect your Twitter account to your Rewards Program profile in order to earn points for approved Twitter activities. Your Twitter account cannot be set to ‘Protect My Tweets’ or sometimes referred to as private or protected tweets. Your tweets must be public in order for us to award points for the approved Twitter activity.

Tweeting. We only count an approved activity in each tweet. As an example, if your tweet includes an approved @username and three approved #hashtags and a photo we may only count one approved activity to enter the Rewards Program and you will not get credit for the other elements. A good practice is to only include one of the activities in a tweet. As an example only using a #hashtag and photo in a tweet or only using a single @mention in a tweet.

Tweeting a picture. In order to ensure you receive credit for tweeting in a photo, please only include one approved #hashtag and the image in your tweet. Tweeting a photo with multiple approved #hashtags may result in your additional #hashtags being counted and not your photo.

Twitter posts may take up to 24 hours to process. You can verify which activities were awarded points in your Rewards Program ‘Profile’.

Q: Are there special items to consider when using Foursquare/Swarm?
A: 

Yes. If the Foursquare/Swarm social media network if active in the Rewards Program you must connect your Foursquare/Swarm account to your Rewards Program profile in order to earn points for checking into approved venues. Your check-ins will need to be included in the public list of people who currently checked in at the venue. You can check-in once per day, per event and per venue. Only one check-in per day will be counted. If there are multiple check in options only one per day will be counted.

Foursquare/Swarm check-ins may take up to 24 hours to process. You can verify which activities were awarded points in your ‘Profile’.

Q: Are there special items to consider when using Google and/or Youtube?
A: 

Yes. You must connect your Google account to your Rewards Program profile in order to earn points for approved Google+ or YouTube activities. You must be logged in with your Google account when interacting with YouTube in order to earn points. If your Google privacy settings are locked down we may not be able to give you credit for your activity. In your settings please make sure your profile is set to public for optimal experience. If your profile is set to ‘Your Circles’ only it may result in you not receiving points.

A Google+ Timeline visit must be initiated from the Activities feed by clicking on the approved Google+ page image/link on each Google+ Tile. You will not get credit for visiting the page unless you come to the site and click on one of the approved Google+ tiles.

If you already added the approved page to ‘Your Circle/profile then you will receive credit. You do not need to unlike and re-like the page. If you already have subscribed to the YouTube channel you do not need to unsubscribe and resubscribe to get your points.

If you change your email or password on your Google account you will need to disconnect and reconnect the Google/YouTube Application in your ‘Settings’ or your ‘Dashboard’ of your Rewards Program profile. You may also need to disconnect and reconnect if you have not used your Google/Youtube account to interact with the approved Rewards Program Google/Youtube account(s) in over a month as the Google/Youtube token may have expired. Google+ posts and YouTube activity may take up to 24 hours to process. You can verify which activities were awarded points in your ‘Profile’.

Q: Are there special items to consider when using Instagram?
A: 

Yes. You must connect your Instagram account to your Rewards Program profile in order to earn points for approved Instagram activities.

If you already follow the approved Instagram account you will receive credit for your follow. You do not need to unfollow and refollow the page.

If you change your email or password on your Instagram account you will need to disconnect and reconnect the Instagram Application in your ‘Settings’ or your ‘Dashboard’ of your Rewards Program profile. You may also need to disconnect and reconnect if you have not used your Instagram account to interact with the approved Rewards Program Instagram account(s) in over a month as the Instagram token may have expired.

Instagram posts may take up to 24 hours to process. You can verify which activities were awarded points in your ‘Profile’.

Q: Will I get points for visiting pages on approved websites?
A: 

A Site visits must be initiated from the Activities section by clicking on the approved site image/link on each site Page Tile. You will not get credit for visiting a page unless you come to the site and click on one of the approved site Page Tiles.

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